Refunds and Returns Policy

Effective Date: 6/7/2026
Website: https://factorynutritionandwellness.com/
Business Name: Factory Nutrition and Wellness

At Factory Nutrition and Wellness, we want every customer to feel confident when shopping with us. This Refunds and Returns Policy explains how we handle returns, refunds, exchanges, damaged items, missing packages, and order issues.

By placing an order on our website, you agree to this policy.

Return Window

We accept return requests within 30 days of delivery.

To be eligible for a return, items must be:

• Unopened
• Unused
• Sealed in the original packaging
• In the same condition received
• Returned with proof of purchase or order number

Due to the nature of supplements, nutrition products, consumables, and wellness items, we cannot accept returns on products that have been opened, used, damaged after delivery, or removed from their original seal.

Non-Returnable Items

For health, safety, and quality control reasons, the following items are final sale and cannot be returned:

• Opened supplements
• Used products
• Products with broken safety seals
• Products without original packaging
• Perishable or heat-sensitive products
• Digital products or downloadable content
• Custom diet, training, or supplement plans
• Gift cards
• Clearance or final sale items
• Products purchased during special promotions marked as final sale

We reserve the right to deny any return that does not meet these requirements.

How to Start a Return

To request a return, contact us at:

Email: support@factoryandnutritionandwellness.com

Please include:

• Your full name
• Order number
• Email used at checkout
• Product name
• Reason for the return
• Photos, if the item arrived damaged or incorrect

Do not send products back without contacting us first. Returns sent without approval may not be accepted or refunded.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error, such as receiving the wrong item.

Original shipping charges are non-refundable unless the order issue was caused by our mistake.

We recommend using a trackable shipping method when returning items. We are not responsible for returns lost in transit.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved or denied.

If approved, your refund will be issued to the original payment method used at checkout.

Please allow 5 to 10 business days for the refund to appear, depending on your bank or payment provider.

Refunds may exclude:

• Original shipping fees
• Return shipping costs
• Route, insurance, or protection fees if applicable
• Discounts, coupon adjustments, or promotional credits
• Fees charged by third-party payment providers when non-refundable

Exchanges

We may offer exchanges for eligible unopened products depending on inventory availability.

If the item you want is unavailable, we may offer store credit or a refund according to this policy.

Damaged, Incorrect, or Missing Items

If your order arrives damaged, incorrect, or missing an item, please contact us within 7 days of delivery.

Include your order number and clear photos of:

• The package
• The packing slip, if included
• The damaged item
• The wrong item received, if applicable

We will review the issue and may offer a replacement, store credit, or refund depending on the situation.

Claims submitted after 7 days may not be eligible for replacement or refund.

Packages Marked Delivered

If tracking shows your package was delivered but you did not receive it, please check with household members, neighbors, your mailbox, parcel locker, front desk, mailroom, or local USPS office.

Packages marked as delivered by the carrier are generally considered delivered. We are not responsible for packages lost, misplaced, or stolen after confirmed delivery to the shipping address provided at checkout.

We may assist with reviewing tracking information, but replacement or refund decisions are made at our discretion.

Lost or Delayed Packages

Once an order has been accepted by the shipping carrier, delivery timing is controlled by the carrier.

If a package appears delayed or lost in transit, please contact us and we will help review the tracking information. In some cases, a carrier claim may need to be filed before a refund or replacement can be considered.

We are not responsible for delays caused by USPS, weather, holidays, incorrect addresses, carrier routing issues, or other events outside our control.

Incorrect Shipping Address

Customers are responsible for entering the correct shipping address at checkout.

We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

If an order is returned to us due to an incorrect address, failed delivery, or refusal of delivery, we may offer to reship the order at the customer’s expense or issue a refund minus shipping costs and any applicable fees.

Cancellations

We cannot guarantee order cancellations once an order has been placed.

If you need to cancel an order, contact us immediately at [Insert Contact Email]. If the order has already been processed, packed, or shipped, it may no longer be eligible for cancellation.

Refused Deliveries

If a package is refused or returned to sender, any approved refund may be reduced by the original shipping cost, return shipping cost, and any carrier fees.

Chargebacks and Payment Disputes

If you have an issue with your order, please contact us first so we can help resolve it.

Filing a chargeback or payment dispute before contacting us may delay resolution. We reserve the right to provide order records, tracking details, communication history, and policy documentation to the payment provider when responding to disputes.

Final Sale Products

Some products may be marked as final sale due to clearance, special pricing, limited inventory, promotional bundles, or product type.

Final sale items are not eligible for return, refund, or exchange unless they arrive damaged or incorrect.

Contact Us

If you have questions about refunds, returns, or order issues, please contact us:

Business Name: Factory Nutrition and Wellness
Website: https://factorynutritionandwellness.com/
Email: support@factoryandnutritionandwellness.com