Privacy Policy

Effective Date: 6/7/2026
Website: https://factorynutritionandwellness.com/
Business Name: Factory Nutrition and Wellness

At [Insert Business Name], your privacy matters to us. This Privacy Policy explains how we collect, use, protect, and share information when you visit our website, create an account, place an order, or interact with our services.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information necessary to operate our website, process orders, provide customer support, and improve your experience.

This may include:

• Name
• Email address
• Phone number
• Billing address
• Shipping address
• Order details
• Account login information
• Customer service messages
• IP address, browser type, device information, and website usage data

We do not intentionally collect unnecessary personal information.

2. How We Use Your Information

We use your information to:

• Process and fulfill orders
• Create and manage customer accounts
• Provide order confirmations, shipping updates, and tracking details
• Respond to customer service requests
• Prevent fraud, unauthorized transactions, and abuse
• Improve our website, products, and customer experience
• Send marketing emails, promotions, or updates when permitted
• Comply with legal, tax, accounting, and regulatory obligations

3. Orders, Payments, and Checkout

Our website operates on WooCommerce. When you place an order, WooCommerce may collect and store standard order information such as your name, email, billing address, shipping address, order details, and account information.

Payments are processed securely through Clover. We do not store full credit card numbers or sensitive payment card information on our website. Payment details are handled by our payment processor according to their security and privacy practices.

We may receive limited payment-related information, such as transaction status, payment confirmation, billing details, and fraud prevention signals, as needed to complete your order.

4. Shipping and Tracking

We use Shippo to help fulfill orders, purchase shipping labels, and provide tracking information.

To ship your order, we may share necessary order and delivery information with Shippo and the shipping carriers involved in delivering your package. This may include your name, shipping address, email address, phone number, package details, and tracking information.

Shippo processes personal data related to shipping and fulfillment in accordance with its own privacy practices. WooCommerce also provides store owners tools for managing customer account, checkout, and order data retention settings.

5. Account Information

When you create an account, we may store your name, email address, billing address, shipping address, order history, and login credentials.

You are responsible for keeping your login details confidential. Please contact us immediately if you believe your account has been accessed without authorization.

6. Cookies and Website Tracking

Our website may use cookies and similar technologies to support basic website functions, remember preferences, keep items in your cart, improve site performance, analyze traffic, and support marketing or advertising efforts.

Cookies may be set by our website or by third-party tools used to operate and improve the website. WooCommerce websites may use cookies and similar tracking technologies to support shopping cart, checkout, analytics, and user experience features.

You can manage or disable cookies through your browser settings, but some website features may not work correctly without them.

7. Email and Marketing Communications

If you subscribe to our email list, create an account, place an order, or otherwise opt in, we may send you promotional emails, product updates, sale announcements, or related communications.

You may unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

Even if you unsubscribe from marketing emails, we may still send transactional emails related to your orders, account, shipping, security, or customer service requests.

8. How We Share Information

We do not sell your personal information.

We may share limited information only when necessary to operate our business, including with:

• Website hosting providers
• WooCommerce and related website tools
• Payment processors, including Clovery
• Shipping and fulfillment providers, including Shippo and shipping carriers
• Email marketing platforms
• Customer service tools
• Fraud prevention and security providers
• Professional advisors, such as accountants, attorneys, or compliance consultants
• Government, legal, or regulatory authorities when required by law

We only share the information needed for each provider to perform its service.

9. Data Storage and Security

We use reasonable administrative, technical, and physical safeguards to help protect your personal information.

No method of online transmission or electronic storage is completely secure, so we cannot guarantee absolute security. However, we take reasonable steps to protect customer information from unauthorized access, misuse, loss, or disclosure.

We do not store sensitive payment card data on our website.

10. Data Retention

We retain customer information only as long as necessary for business, legal, tax, accounting, security, and customer service purposes.

Order records may be kept for accounting, tax, fraud prevention, and legal compliance reasons. Account information may be retained while your account remains active or as needed to provide services.

WooCommerce includes tools that allow store owners to manage customer account data, order data, and personal data retention settings.

11. Your Privacy Choices

Depending on your location, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Opt out of marketing communications
• Request a copy of your information
• Object to or restrict certain processing of your information

To make a privacy request, contact us at:

Email: support@factorynutritionandwellness.com

We may need to verify your identity before completing certain requests.

12. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.

If you believe a child has provided personal information to us, please contact us and we will take reasonable steps to remove it.

13. Third-Party Links

Our website may contain links to third-party websites, services, or platforms. We are not responsible for the privacy practices, security, or content of those third-party websites.

We encourage you to review the privacy policies of any third-party websites you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Your continued use of the website after changes are posted means you accept the updated Privacy Policy.

15. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Business Name: [Insert Business Name]
Website: factorynutritionandwellness.com
Email: support@factorynutritionandwellness.com